枕边扑灭看到'环球
下面是一个病毒视频开始: 首先, 几个FlyerTalkers上传影片到YouTube上的枕头打这打破了我们的PHX - PAE腿上周. 为了保障FAS尊严和保持整个事件我们的私人笑话, 视频呈现不可见的大众. 然后，我继续和它张贴到Facebook反正 (伴随着许多人), 凡BroBible编辑 看来. 他reposts它, 然后立即开始在Digg趋势. (他的计划一直, 他后来交代。) 在第一, 数 英国. 报纸 它通知, 那么凤凰 ABC会员, 然后 西雅图邮讯报. 而您知道它之前, 它在 今日秀. 惊人. 而发言的各位记者代表, 这并不是说我们不知道这是一个私人包机; 那就是，我们只是不小心. 下一站: NBC晚间新闻.
銈://www.msnbc.msn.com/id/21134540/vp/40090995＃40090995
(视频的第一个版本被删除从YouTube; 这是来自另一个参与者的飞行副本. -埃德)
早餐与Doug帕克
“我真的不知道该说什么你,” 道格派克开始. “的部分我不知道怎么形容就是为什么你做你正在做的。” 该 150+ FlyerTalkers也有同感，因为他们竭力想听懂帕克的对美国航空业未来的达尔文主义哲学 — 寡头垄断的具有永久和克制能力较高的票价, 其中行李费和每年提供点菜定价 $400-$500 万纯利润. “如果我们没有它, 我们会马上回来之前，我们在那里,” 他说：, “勉强收支平衡，甚至更糟。”
帕克是不是在FlyerTalk佳能最受欢迎的航空公司首席执行官, 但美国. 航空公司表示热烈欢迎兆丰实干家的沙漠植物园, 在蚕食他们的早餐，喝热牛奶咖啡蔓延 (以抵消香槟) 帕克之前解决它们. 在最后降落到PHX的, 我们被骂的巴勒斯坦权力机构 “尊重是我们的东道主 — 他的名字叫Doug, 不 ‘Dougie。” 但观众很安静，有礼貌 — 或者只是听了帕克郁闷的世界观.
随着亲切的可, 帕克制定了航空业的眼光暗淡，六名携带者 — United, 参与, American,美国S. 航空公司, 西南和JetBlue — 共存于一个有利可图的平衡, 在其中座位被严格控制，恢复了定价措施, 继续巩固和带出更多的席位的天空. 这四个事情会 “搞砸了” 这种平衡是 “丧失能力的纪律, 我不认为会发生;” 劳资关系 (“我们不能给它全部”); 维珍美国等新进入者 (“所有我们要做的就是花了很多钱，他们对抗关闭”) 和政府施加压力，限制二氧化碳排放量, 导致新的航空税. 较高的石油价格是一个问题，而不是简单地减少了生活中的事实, 沿着与成本传递给客户.
只要他的公式是冷嘲热讽, 这似乎是工作. 这是自第一次在行业放松管制 1978, 航空业是反周期的, 公布创纪录的利润，而更广泛的经济衰退. “我们第三季度的业绩是我们公司历史上最好的,” 他说：. “什么是因为金融危机需要的是什么了我们赚钱。”
可以预见, 兆丰实干的不正是这种武器所引起调用. 一个漫长的Q&一个句点, 什么时候该航空公司将其劳工问题的最终解决问题为特色, 结束 “东/西” 分裂 (他不表态), 国际扩张 (不要指望在短期内多) 其作用在联盟. 一位与会者讲述了一个故事去年十月飞行中，她被告知要 “坐下来，闭嘴” 通过在医疗紧急战斗员, 并一直以来，大陆飞 (从文化部门到PHX的, 不低于). 帕克恳求她再考虑 — “你可能等候在休斯顿三小时,” 他说：. “一个小时十分钟,” 她回答说： — 最后才诉诸 “航空公司的运行条件, 我们比他们做的更好。”
不过，最令人期待的问题来自普希金艺术, 美国前. 航空公司精英谁创立了什么有效地抵抗组织 (FFOCUS, 又名 “蟑螂”) 前叛逃到大陆，并采取与他百精英. 根据他自己的计算, 他已花费美国. 航空公司至少 $1 万起. 他的问题: 你为什么要疏远收取保险费由教练席他们主席. 帕克的答案, 概括地说: 我们卖的是他们中的一些, 但并非所有的人都 — 而你必须抢第一. “我们的目标不是要他们远离主席，然后卖给别人 — 或主席. 这个房间开始蠢蠢欲动时，公园坚持其他航空公司正在做同样的事情 — 他们不 — 然后反击， “我知道他们会做同样的事情我们。” 也许, 也许不是. 但目前没有人想想象竞相杀价.
然后，他离开, 我们有一个小时的追逐蝴蝶杀.
座舱? 所以昨天!
Remember the day when getting your picture in the cockpit was the “must have”? FlyerTalkers have moved on .. the new “must have” is your picture with an open engine. This is clearly the most popular moment of this early day–as witnessed here.
FlyerTalkers: 把社会媒体的“社会”
看到我们刚刚谈到了在休斯敦, 它理所当然地回顾，第一航空公司赞助的溶解氧只有5年前举行, 布里当院长 (又名cigarman) 提出了与当时的大陆公司首席执行官Larry凯尔纳打赌FlyerTalkers需要更多的时间与航空公司的管理人员面对轻而易举地赢得了当 300 FTers登陆凯尔纳的家门口. 从那时起, 越来越多的航空公司已经得到了参与这项法案 — 包括SMD和第二大三角洲做其他的周末 — 其次是像凯悦酒店连锁 (曾经举办一个DO在其西好莱坞Andaz酒店物业) 和喜达屋 — 一SMD2′的发起人.
是什么改变了在此期间? 是什么导致航空公司减少了他们的观点，即FTers “只是一堆热风牢骚大王,” 彼得森所说的兰迪, ，实际上他们的一些最好的客户? 为什么在过去的民政事务处主办的爆炸 12-18 个月? (由于西南航空公司与AirTran的领导向客户收取船上发现保存该承运人公务舱). 显然, 有很多原因, 但其中一人必须是迟来的认识到，他们需要一个 “社会化媒体战略,” 这是他们的战略本身FlyerTalk社会媒体.
汉莎航空公司的负责人社会媒体营销, Torsten永输入, 似乎在验证过程中汉莎航空公司的总部在社会化媒体的这种理论研讨会星期二晚上. 在描述了万里进化 & 从提供更多的方案，在20世纪90年代创造的地位基本奖和效益则排汉环路, 他概述了 “迈尔斯 & 更多2.0″围绕社会媒体. “我们的客户改变,” 他告诉集团, “，问题是: ‘我们应该改变一个公司?'” 后来, 他形容航空公司’ 不愿简洁: “航空公司所有关于控制, 因为它的飞行必要. 和社会媒体在一定程度上失去了控制...客户想要说话时眼睛水平给我们, 我们不是通过传统渠道。”
输入超级实干家, 去年谁撕开了一个万里第一次迭代 & 更荟萃四方应用撕成碎片. 今年的研讨会是平静, 当他们谈论有关更广泛的成功与失误线上其他航空公司. (在美国的黄金标准: 捷蓝, 其 “所有你可以喷” 最初开始推广作为鸣叫. 这导致了德国汉莎航空公司正在考虑一些启示的GroupOn式的集团购买模式, 与执行情况，目前未知.
汉莎航空讲习班包括一个专门到一个新的地面服务的应用程序能够与航空客运中存在的问题一键解决和处理行程. 另一个重点 “特殊的时刻,” 我. 一次性礼品或板载经验，旨在发起一个惊喜和豪华措施舱舒适的保费单调. 一个是少数 70 左右想法不停地谈论包括奢侈品赠品 (一洛杉矶蓓丽在瑞士的美化包产品), 特殊的乡村为主题的餐, “电影之夜” 新版本和爆米花, 等.
在晚餐之后, 德国汉莎航空公司和星空高管再次被誉为更多地了解他们的产品比他们的Mega做实干家, 在情况下，他们没有汉莎航空集团的其他航空公司 — 瑞士, 奥地利, 布鲁塞尔, 与身体质量指数 — 站在提供奶酪, 巧克力和糖果给客人. 这是所有最社交媒体.
Mega DOers Finish First
When I wrapped up last year’s Star Mega DO by (quite legally) crashing the Lufthansa First Class Terminal along with a small gaggle of FlyerTalkers, I figured it was literally a once-in-a-lifetime experience. But here we are a year later, and I’ve been back not once, but twice in a span of less than 12 hours. As mentioned in a previous post, Lufthansa took the unprecedented step of busing the entire roster of this year’s Mega DO to the FCT for a nightcap after dinner — the first and only time in its history that non-HONs and non-ticketed first class passengers have ever been allowed inside. This was especially impressive considering the terminal is technically airside, which meant stationing personnel at every exit to keep the entire terminal in lockdown.
So what did you miss? 首先, the basics: the FCT is a standalone building, built at a cost of $43 million. The best-known feature is the fleet of Porches, BMWs and Mercedes downstairs waiting to whisk you to your flight. (This morning, I settled for a Mercedes van; Randy hitched a ride in a Porsche. “I can cross that off my frequent traveler bucket list,” he said.) Equally famous in FT circles are the rubber duckies in the bathtub, which had been removed for the evening to keep people like me (and Will Steele) from making off with them.
I’ll leave it to others to debate which airline has the best lounges, or which is the single best lounge in the world, but the FCT has to be in the uppermost tier with the Virgin Clubhouse at LHR and the Wing and the Pier at HKG. (If anyone would like to argue why their favorite is better, I’d love to see it in the comments.) One myth that was shattered for me was the fact that the pastries — which years ago on a quick press tour I’d been told were flown in fresh on the first flight from Vienna each morning — were more or less baked locally, with only a handful of delicacies being flown in from Austria. (Why shouldn’t the FCT be hand-stocked with air-freighted delicacies?)
On Tuesday night, the restaurant was closed and the bar (which prides itself on its single malt selection, delighting Tommy) was limited to a small selection of scotches, cognac and grappa, but a small expedition the next morning (thanks to our HON chaperones) sampled breakfast, toasted with Tattinger, and did the things “air warriors” do in these situations: enjoyed our good fortune.
Star Alliance Crowdsources Itself
This week’s joyride is billed as the “星空联盟兆丰溶解氧,” but as in real life, we’re spending a lot of time with Star’s member airlines and very little with Star Alliance itself. That changed a bit for the FlyerTalkers selected to participate in a workshop Tuesday afternoon at Star Alliance’s headquarters, 和, members willing, may be about to change for the average flyer.
As USA Today’s Ben Mutzbaugh covered yesterday, Star executives asked Mega DOers for feedback on a conceptual iPhone app and an alliance-wide service kiosk with which a stranded traveler might pick up a phone, swap a credit card, and instantly be connected to a reservation agent with the full itinerary already in front of them. It sounded useful, but the story behind the kiosk is more interesting than the results.
At the Lufthansa dinner, I spoke with Jeremy Drury, Star’s director of alliance innovation services, who sat in on the sessions Tuesday. He explained Star was “used to working with our members’ boards; as of this year, we’re working with our members’ employees.” In a nutshell, Star is seeking to crowdsource ideas across the 400,000-strong combined workforce of its members. “We want to connect a United idea to a Japanese customer service rep,” as Drury put it.
Out of 190 ideas in the original harvest, eight or nine so far have made the cut. The kiosk is the outcome of a suggestion that began life unpromisingly as increasing the “cross-fertilization of reservation agents.” It ended up a kiosk connecting travelers to whichever Star reservation agents happen to be awake and under-utilized at that hour. “We wanted to take the kiosk out of the kiosk and put a person inside instead,” Drury said.
But more intriguing is seeing Star Alliance executives scheming to unlock the creativity of its members, and to put their ideas to work across all 27 airlines, presumably with a Star Alliance logo on the kiosk or app instead of an airline’s. Industry pundits — especially the analyst Mike Boyd — have predicted that the big three alliances may one day supersede airline brands just as the name carriers superseded the regional affiliates that comprise a good percentage of their lift.
That day may yet come, but for now “I’d like 10,000-20,000 employees talking to each other, and we’re not there yet,” Drury said. When I asked how quickly Star will move to implement these suggestions once they’ve been vetted by customers, he just shook his head. There are no timetables for anything, because “there are 27 carriers, and they all need to be convinced. And if you’d like my job, you can have it,” he joked. 仍, it’s interesting to see Star Alliance taking the lead when it comes to innovation.
Rest for the weary
As we exit dinner and head for the evening surprise, many FlyerTalkers grab a moments rest—don’t laugh, we were all jealous violist found this spot.
FlyerTalkers can see for miles and miles …
Always looking for the best views, these FlyerTalkers sought out the best place to look nose-to-nose with the A-380 that we so luckily toured.
Checking In With The Westin Times Square
One of the most frightening things about FlyerTalkers from a journalist’s perspective is that you make us more or less redundant: I know I can’t possible grill travel industry executives better than a roomful of platinum elites from FT. Their inquisitiveness was once again on display this morning in the Atrium Lounge on the 8th Floor (the Club floor) of the Westin Times Square, where GM Terry Lewis, sales & marketing director Mary Beth O’Connor, and the hotel’s executive chef (I confess I missed his name) soothed the assembled Mega Doers with “superfoods” (not including the caviar) and talked a bit about the hotel — the first of four Starwood properties on this trip (along with Sheratons at FRA, IAH and in Seattle). Some highlights:
• Starwood Platinums are typically offered high floor and corner rooms when suites aren’t available;
• Club rooms are typically priced at just $60 more per night than standard rooms;
• The Times Square location is the only Westin to offer 17″ Apple iMacs in every rooms;
• ”Occupancy is back,” as Lewis put it, although European traffic is still a little off. But the percentage of international customers is rising again, as are prices — although they’re still softer than occupancy levels.
• There’s less cannibalization between Starwood brands in New York than you might think; geography matters to customers, and they stick to their brands.
Destination: 德国
With 70 some FlyerTalkers heading to Germany on this first leg of the Mega Do2, here’s 5 tips on how not to embarrass ourselves when there (courtesy of More Than Manners and the German Foreign Office):
1) never jaywalk even if there’s no traffic anywhere to be seen.
2) crossing your utensils means you’re still eating. Laying them parallel means you’re finished.
3) ordering tapwater at restaurants is considered impolite.
4) keep your hands on the table when eating. To do otherwise is considered rude.
5) never light a cigarette off a candle. A common superstition says doing so kills a sailor.
嘿, I’m just saying …
