Meanwhile, on Swiss…

You may recall that while the majority of Mega DO participants flew Lufthansa JFK-FRA, a handful opted to transit via ZRH, VIE (and in one case, GVA) on LX and OS. How were their flights? I have yet to meet either of the pair who opted for OS, but I do have a pair of trip reports from LX. After dropping $2,800 on a refundable gate pass to enter Lufthansa Senator Lounge at JFK, Pat hopped the AirTrain from Terminal 1 to Terminal 4. Upon entering the Swiss lounge (which is land-side), he was greeted by the head of U.S. PR, who took him on a tour of the first class lounge and then helped clear an entire lane of security for him to pass through. The flight to ZRH in business class was outfitted with fully lie-flat beds, and upon arrival he was taken to lunch by the head of operations, which blew Pat away. After lunch, he was driven to his plane. “I have to call about my miles because they never scanned my ticket!” he says.

Meanwhile, Marty booked himself on JFK-GVA-FRA and apparently fell through the cracks, as Swiss was unaware of his presence. So what is it like when they don’t roll out the red carpet? “The Swiss flight was great… in the air,” said Marty, obviously hesitating. “The lounge was better than advertised, and the service was fantastic. But there was a slight delay in Geneva, and when I got here, they had decided to send my luggage on to Rome. So I was an hour late at baggage claim while retrieved my luggage from the Rome flight, and by then the Welcome lounge was closed.” The lesson, as always: being on the official roster of a Star Mega DO makes every flight better.

Who’s on First: Your bags will get to Houston before you do.

We all love the stories of common sense … as told through the eyes of the airlines. Today while checking in for the start of SMD2, I checked in at the Lufthansa First Class counter … compliments of the Star Alliance Gold-level membership. All is going well, only a single person in front of me vs. the estimated 34 people that would have been in front of me in the “other” check-in line. Passport and all details are fine and I’ve got a nice seat in biz class. The pleasant lady takes my bag to put the luggage locator on it and pauses for a second and says sort of off-handed, “Seems like a long way to go to get to Houston.” I am assuming she saw that on my return I was going to Houston, but replied, “Just a quick overnight and right back, miles, miles, miles.” She smiled and then replies, “So you have some overnight things with you?” To which I replied, “No, this bag is just my reading material and computer.” She pauses again and says, “Why wouldn’t you want your luggage in Frankfurt?” I reply, “Well, I do.” Then the lady pulls off the luggage locator tag and shows it to me. Because of the short turn around, the system actually printed my luggage to go to FRA and then on to IAH with no stop in FRA. Such is the bane of the mileage runner, luggage wants to go faster or slower than we want to.

So, a few clicks in the override mode of the system and now we have luggage and Randy all going, and stopping in the same place.

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